Pkpkp Privacy Policy — Your Data, Our Responsibility

Pkpkp (https://pkpkp.app) is an internationally licensed online betting and gaming platform serving users in Bangladesh and around the world. This Privacy Policy ("Policy") applies to pkpkp and its affiliated entities.

This Policy is designed to give you full transparency about what personal data pkpkp collects, how it is used, and how it is kept secure. By using the pkpkp website or app, you agree to this Privacy Policy.

This Privacy Policy of pkpkp Terms & Conditions and Responsible Gaming Policyshould be read together. The three policies collectively form pkpkp's complete user protection framework.

Pkpkp collects user data through various means, strictly limited to what is necessary — no excess data is ever collected.

Pkpkp only collects data that is directly necessary to provide services, ensure security, and meet legal obligations. Collecting unnecessary information goes against pkpkp's core policy.

Pkpkp uses collected data solely for specific, legitimate purposes. Data use is always fair, transparent, and carried out with the user's best interests in mind.

• Account Creation & Management: To complete the registration process and handle the day-to-day management of your account.
• Identity & Age Verification (KYC): To verify user identity in compliance with international regulations.
• Payment Processing: Financial information is used to receive deposits and send withdrawals.
• Customer Support: To address your complaints, questions, or issues.
• Security & fraud prevention: To detect suspicious transactions or unusual account activity.
• Marketing Communications: To send you offers, bonuses, and promotional updates with your consent.
• Legal Compliance: To meet regulatory requirements and fulfill legal reporting obligations.
• Service improvement: To analyze user behavior and improve pkpkp's platform and overall experience.

Pkpkp never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances where it is necessary to provide our services.

• Payment processor: Necessary information is shared with payment partners to process transactions via bKash, Nagad, Rocket, or banking channels.
• KYC Service Providers: With licensed third-party agencies for identity verification.
• Legal authority: In cases involving court orders, regulatory directives, or AML investigations.
• Technology Partners: pkpkp's cloud hosting and security service providers, all operating under strict confidentiality agreements.

Pkpkp never sells your information to advertising companies or data brokers. This is a core principle of pkpkp — with no exceptions.

Pkpkp applies industry-leading technical and organizational measures to protect your data. Our security infrastructure is continuously updated and monitored.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Real-Time Monitoring: Suspicious activity is detected 24/7 through automated systems.
• Firewall & DDoS protection: Advanced network security is in place to prevent unauthorized intrusion.
• Regular Security Audits: Security audits are conducted by independent third-party experts.
• Restricted Access: Only authorized personnel are permitted to access data on a need-to-know basis.

Pkpkp uses cookies and similar technologies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent some features of pkpkp from working correctly.

Pkpkp does not retain data longer than necessary. Each type of information has a defined retention period aligned with legal requirements and business purposes.

• Account Information: For the duration of the active account and for 5 years after closure.
• Financial Transaction Records: A minimum of 5 years, in accordance with international AML regulations.
• KYC Documentation: Up to 5 years after account closure.
• Communication history: Customer service records are retained for 3 years.
• Marketing Consent Records: 3 years after consent is withdrawn.
• Cookie data: According to cookie type (see section above).

As a pkpkp user, you have specific legal rights over your personal data. pkpkp respects these rights and is committed to helping you exercise them.

Pkpkp strictly prohibits anyone under 18 from creating an account or using its services. pkpkp does not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified using identity documents prior to withdrawal.
• Pkpkp encourages the use of parental control tools.
• Any account identified as belonging to a minor is immediately closed and all associated data is permanently deleted.

Pkpkp may update this Privacy Policy as needed. Any changes will always be made in line with pkpkp's commitment to transparency.

• You will be notified in advance at your registered email address if any significant changes are made.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the site after any changes will be taken as acceptance of the updated policy.
• For major changes, a prominent banner notification will be displayed on the site.

For any questions, concerns, or complaints regarding this privacy policy, please contact pkpkp's Data Protection Team.

• Email: support@pkpkp.app
• Live Chat: Chat icon in the bottom-right corner of the site
• Support Hours: 24/7, 365 days a year in Bangla

For answers to common questions, visit our FAQ page See.